Delivery

Orders are usually dispatched within 2 working days of payment. Our fulfillment team operates Monday to Friday, excluding US federal holidays.

Once dispatched, standard delivery within the United States normally takes 3–7 working days. Delivery timeframes are estimates and can be affected by carrier delays, weather or peak trading periods.

If your order has exceeded the estimated timeframe, please contact our support team so we can investigate.

Once your order has been dispatched, you will receive an email containing a tracking link. Tracking may also be available through your customer account or the Shop app when using the same email address as your order.

We can update a delivery address before an order has been dispatched. Once dispatched, the parcel may continue to the address entered when the order was placed.

We can ship to P.O. boxes and military addresses where the chosen carrier supports the service. Please enter the full address carefully at checkout; if we cannot fulfil the address, our support team will contact you.

If an item is unavailable after your order is placed, we will cancel and refund the unavailable item and dispatch the remainder of the order.

Applicable sales tax is calculated at checkout based on the delivery address and shown before payment is taken.

If a parcel arrives visibly damaged, please reject it where possible and contact customer service. If it was delivered while you were absent, contact us with photographs and details as soon as possible.

Refunds or replacements for damaged or lost parcels are processed after the carrier completes its investigation.

Orders may be cancelled before dispatch. Once an order has been dispatched, it must be handled under our returns policy.

Change-of-mind returns

Return requests must be made within 28 days of receiving the item. Products must be unused, in resellable condition and returned in their original packaging. Return postage is arranged and paid by the customer.

Please contact our support team before sending anything back. Returns should be sent to:

Lansil 3PL US Shipping
6455 E Tropical Pkwy, Ste 140
Las Vegas, NV 89115
United States

Approved refunds are issued to the original payment method. We refund the value of the returned goods, but not the original shipping charge.

Warranty claims

Valid warranty claims must be submitted within 90 days of receiving the item. Customers initially pay the return postage, which will be reimbursed when the claim is approved.

We aim to respond within 10 working days of receiving the returned item. An approved claim may result in a refund, store credit or a replacement, subject to availability.