Refund policy

Change-of-mind returns

Return requests must be made within 28 days of receiving the item. Products must be unused, in resellable condition and returned in their original packaging. Return postage is arranged and paid by the customer.

Please contact our support team before sending anything back. Returns should be sent to:

Lansil 3PL US Shipping
6455 E Tropical Pkwy, Ste 140
Las Vegas, NV 89115
United States

Approved refunds are issued to the original payment method. We refund the value of the returned goods, but not the original shipping charge.

Warranty claims

Valid warranty claims must be submitted within 90 days of receiving the item. Customers initially pay the return postage, which will be reimbursed when the claim is approved.

We aim to respond within 10 working days of receiving the returned item. An approved claim may result in a refund, store credit or a replacement, subject to availability.